Frequently Asked Questions
What are your soaps made of?
Our soaps are made from high-quality natural ingredients such as olive oil, coconut oil, and essential oils. We use the cold process method to create our soaps, which preserves the natural benefits of the ingredients.
Are your soaps vegan?
Yes, all of our soaps are 100% vegan and cruelty-free. We do not use any animal products or byproducts in our soap-making process.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $50. For orders under $50, there is a flat shipping fee of $5.
Can I customize my soap order?
Yes, we offer customized soap orders for bulk and wholesale purchases. Please contact us to discuss your specific needs.
How long will it take to receive my order?
We typically process orders within 1-2 business days and ship via USPS Priority Mail. Delivery times vary depending on your location, but you can expect to receive your order within 3-5 business days.
Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 14 days of receiving your shipment to request a refund or exchange.
Are your products safe for sensitive skin?
Yes, our soaps are made from natural ingredients and are free from harsh chemicals and artificial fragrances. They are safe for all skin types, including sensitive skin.
What is the shelf life of your soaps?
Our soaps are made with natural preservatives and have a shelf life of approximately 12 months. We recommend storing them in a cool, dry place to extend their shelf life.
Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee of $5. You can select the gift wrapping option at checkout and add a personalized message.
How can I contact you if I have a question or concern?
You can contact us via email at firstname.lastname@example.org or by filling out a form here. We are available Monday through Friday from 9am to 5pm EST and will do our best to respond to your inquiry within 24 hours.